Guest Services

“The GILA Way” is actually an acronym for the service standard here at Gila River Casinos. Our friendly team members are expected to G=Greet, I=Interact, L=Listen and A=Appreciate every guest, every day. So in short, we’re really in the guest service business (that just happens to have exciting gaming, delicious dining options and a comfy hotel at Wild Horse Pass, and Vee Quiva too).

Answers To Common Questions: