Hotel Policies

HOTEL POLICIES and INFO

We look forward to making your upcoming stay seamless and enjoyable. Here are a couple details to assist with your planning. For additional information, please contact reservations at 520-796-4900 and we will be happy to help!

NO RESORT FEES, COMPLIMENTARY WiFi & PARKING

 

ACCESSIBILITY:

Accessible rooms and suites  exceed all ADA requirements are available for guests with disabilities. Please notify reservations of your needs.

CANCELLATIONS:

48 HOUR Cancellation Policy. Failure to cancel before 48-hours of scheduled arrival, will result in a charge of one night’s room and tax. The 48-hour cancellation does NOT apply to special promotions or events with an otherwise stated policy. Any changes are subject to rate and stay restrictions. Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy.

CHECK-IN / CHECK-OUT:

For your convenience, we offer 24-hour front desk service. Check-In Time is 4:00 PM | Check-Out Time is Noon.  Must be 21 and over to reserve and check in.

CONCERTS & ENTERTAINMENT:

Unless otherwise noted, all guests must be 21+ to attend shows.

DEBIT/CREDIT CARD AUTHORIZATION POLICY:

A credit card or debit card is required to check in to the hotel. The credit card/debit card holder must match the name on the reservation. If the debit/credit card you are using for check-in is associated with a bank or checking account, a hold will be placed on the account for the full anticipated amount to be owed to the hotel, including estimated incidentals in the amount of $25/night, through your date of check-out. Such funds will be released after departure and may take up to 7-10 business days to be returned to your account at the discretion of your financial institution. Please contact your financial institution for more information.

EXTRA CHILD & CRIB INFO:

No charge for children up to 17 years of age. Cribs are available at no charge.

FAMILY POLICY:

Individuals under the age of 18 must be accompanied by an adult or legal guardian. Must be 21 + years to reserve and check into rooms, to access the gaming floor, concerts and bars.

FITNESS CENTER:

Fitness center is open 24 hours a day, 7 days a week for hotel guests. A room key is required for entry.

GAMING:

Must be 21+ yrs of age to gamble

LATE CHECKOUT:

A late check-out may be available. Please speak with the Front Desk on your day of departure for more information. Late check-out fees may apply.

PARKING:

Valet and Self-Parking are complimentary. Gratuity is accepted at guest's discretion.

PAYMENT:

We accept the following Credit Cards - American Express, Mastercard, Visa, Diners/Carte Blanche, Discover, JCB.

PET POLICY:

Pets are not allowed on property; registered service animals are welcome. We comply with ADA Laws and Regulations. Therefore, emotional support animals are not recognized as service animals.

RESORT FEES:

No daily resort fees.

ROOM TAX:

13%

SMOKING POLICY:

All guestrooms are non-smoking; Smoking in designated areas only. Subject to fines up to $300 if policy is disregarded.

WiFi:

Free WiFi to keep you connected 24/7. Password will be available upon arrival. Wireless high speed internet access is available from your own laptop or device. This service is available from the guest room or any public areas within the hotel lobby, meeting space, bars and restaurants.